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Uber Expert (City Operations): 80% - 100%

About the job
Uber’s driver-partners are our most important customers, and we’re building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
We’re looking to grow our support team at our Greenlight location in Zurich. Uber Experts are the face of Uber to our driver-partners, and we’re looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you’ll be expected to explain the details of our platform to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

About Uber
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, running errands or going out, Uber is becoming an integral part of our daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.
Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

What you’ll do
  • Deliver excellent, in-person support to our driver-partners
  • Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
  • Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
  • Work with the Driver Operations team to make our support processes even better
  • Help brand the Uber name and get driver-partners excited to be on the road
  • Stay on top of new Uber policies, procedures, and programs that affect driver-partners
  • Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends)
  • What you’ll need
    • Fluent in German and English
    • You have some combination of retail, sales, client-facing, and/or customer service experience
    • You’re comfortable learning and adapting to new technology
    • You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
    • You are willing and enthusiastic about selling our product to potential driver-partners
    • You’re a patient teacher and have a passion for empowering others
    • You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
    • You’re self-motivated and able to operate independently with minimal oversight
    Development Opportunities
    While, at first, you’ll be hired via an intermediary agency we are looking to hire all our experts full time and have done so with all our existing staff. If you deliver excellent performance during your first three months, we are happy to offer you a permanent appointment as an Uber Expert.

    Wage
    CHF 25/h upwards

    Start Date
    ASAP

    Publizierungsdatum: 03.04.2017 18:59:29
    Name des Ansprechpartners: Thilo de Palézieux
    273 Mal angezeigt

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