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Technical Specialist (40-100%)

For our client, a leading Swiss telecommunication company, we are looking for a Technical Specialist (12 months, 40-100%)

Tasks:
  • Manage and coordinate incoming calls in German, English, French or Italian
  • Manage and coordinate all relevant working steps within the realization process in such a way that quality and delivery date meets the customer expectation
  • Correct and complete documentation of customer orders in the database according to service- and process descriptions
  • Support a transparent, friendly and professional communication to external and internal customers
  • End-to-end responsibility from incoming call to handover a solution to the customer
  • Activate and install the products in manual steps
  • Data collection
Requirements:
  • Experience in technical environment and customer support
  • German - good to very good knowledge
  • Second Language - good to very good knowledge (French, Italien or English)
  • Experience in telco business is an advantage
  • Technical flair
  • A distinct attitude for professional customer service and solutions
  • Must feel comfortable working under pressure (handling multiple customer cases at the same time)
  • Outgoing and extroverted
Arbeitsbeginn:
As soon as possible
Pensum:
40% - 100%
Arbeitsort:
Zürich


If you are interested, please apply following this link: http://studentenjobs.ch/content/technical-specialist-40-100

Telefon:044 265 40 00
Publizierungsdatum: 30.08.2017 15:40:55
Name des Ansprechpartners: Laura Kreis, Poolside AG
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