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deputy COO in a booming startup

Batmaid.com, the UBER for home services, is looking for an exceptional Customer Relationship Manager
to fuel our ambitious expansion plans all over Switzerland and Europe.
You will work as a deputy COO and assist the COO in his daily management tasks leading a team of 7- 10 people as well as operational tasks managing the pool of clients and maids on a daily basis coordinating with the HR employees, our IT Team and working closely with the 2 founders.
Our office is located in Lausanne in the biggest co-working space in Switzerland, Gotham. The job could be relocated after 6 months in our Zürich office. Salary negotiable.

What you will do:
• Be the right-hand person to our COO by supporting him with all his tasks with a great reliability.
• Delight our customers with your client service skills by answering their questions and concerns.
• Manage the pool of maids by helping them improve their cleanings and perfectly understand our
platform and how we work with them.
• Handle all kind of clients’ and maids’ cases in discussion with the top management and coordinating with the HR Team.
• Work on our processes and on the Business Development by findings new ways to sustain our growth and operational performance.
• Bring new ideas to improve our platform and work with our IT Team to make it happen.
• Train and manage the Operation Team with 7-10 people in the team.

What we expect from you:
• Exceptional customer service ability with great negotiation skills.
• Sharp person with an extreme attention to details and a great ability to perform well under pressure.
• Previous management experience would be a big plus, could be compensated by an extreme
motivation and above average execution skills.
• Native in Swiss German, fluent in English. French a big plus.

Why you should join us:
• Incredible opportunity to take part in the rapid growth of the most innovative Swiss start-up for home
• Many opportunities to meet various people (growth hackers, IT people).
• Place to learn, grow and surpass yourself. Unique skills to be developed.
• Young and extremely dynamic Team.
• New office in Lausanne in the biggest co-working space in Switzerland, Gotham.

Contact to apply/get more information: aurelien@batmaid.com / +41 (0) 21 624 54 15.

Publizierungsdatum: 14.09.2017 21:25:58
Name des Ansprechpartners: Aurélien
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